Case Study

Stats

• 2x workflow efficiency, more queries handled per day
• +35% more sales leads generated
• 200+ hours saved as the bot handles queries

Challenge: Sales reps manually checked catalogs to answer WhatsApp/website enquiries — missed messages, untracked appointments, slow responses, and team overload at peak hours.

Solution: An agentic AI chatbot (NLP + intent detection) engaging customers 24/7, recommending products, and booking via Google Calendar — with seamless hand-off to sales WhatsApp.

Impact: No enquiry goes unanswered, even outside office hours — freeing the sales team to focus on qualified, higher-intent conversations.